Refund policy
We process exchanges through a Return & Reorder system. To ensure you get the correct size or colour before it sells out, you must return your original item for a refund and place a new order on our website. Standard shipping rates will apply to the new order.
-Canada-
Non-Returnable Items (FINAL SALE)
All paper products, prints, stickers, and sale items are strictly FINAL SALE and cannot be returned or exchanged.
Return Requirements
To qualify for a refund or exchange, all returns must strictly meet the following criteria:
-Timeline: Return requests must be initiated via email within 14 days of the delivery date. Once approved, your return package must be dropped off at Canada Post within 7 days. The Canada Post postage date will be used to verify eligibility. Late shipments will not be accepted.
-Carrier: All returns must be shipped exclusively via Canada Post. If you use any other courier, we cannot guarantee receipt at our PO Box facility, and your return will be automatically rejected. We are not liable for any lost packages sent via non-approved carriers.
-Shipping Cost: Customers are responsible for all return shipping costs. Shipping must be prepaid; we do not accept Cash on Delivery (COD).
-Condition: Items must be unworn, unused, unwashed, and completely unaltered or unassembled. All original tags, stickers, barcodes, serial numbers, product labels, and protective seals must remain intact and attached in their original positions. Any accompanying components, parts, hardware, or branded manuals/inserts must be included in their original, pristine state.
-Packaging: Items must be properly packed in their original, undamaged retail packaging and outer box. Hygienic, personal, or factory-sealed goods must remain unopened.
-Inspection: Any items showing signs of use, wear, scratches, cosmetic damage, stains, odors (such as perfume, smoke, or chemicals), or pet hair will be rejected and sent back at the customer's expense.
Refunds & Shipping Fee Deductions
Once your return is received, inspected, and approved, a refund will be issued to your original method of payment.
-Free Shipping Deduction: If your original order qualified for Free Shipping (orders over $100 CAD / $250 CAD), the standard flat-rate shipping fee applicable to your delivery region will be deducted from your final refund amount.
How to Start Your Return
Please contact us at contact@thedbe.shop to proceed with your return or exchange. Do not ship any items back before receiving official confirmation and return instructions from our team.
-United States-
Non-Returnable Items (FINAL SALE)
All paper products, prints, stickers, and sale items are strictly FINAL SALE and cannot be returned or exchanged.
Return Requirements
To qualify for a refund, all returns must strictly meet the following criteria:
-Timeline: Return requests must be initiated via email within 14 days of the delivery date. Once approved, your return package must be dropped off at the post office within 7 days. The postage date (postmark) will be used to verify eligibility. Late shipments will not be accepted.
-Carrier & Address: All U.S. returns must be shipped via a trackable service (such as USPS) exclusively to our designated U.S. PO Box facility (provided upon return approval). Do not ship items back to our Canadian address. We are not liable for any lost, damaged, or customs-delayed packages sent to an unapproved facility.
-Shipping Cost: Customers are responsible for all return shipping costs. Shipping must be prepaid; we do not accept Cash on Delivery (COD).
-Condition: Items must be unworn, unused, unwashed, and completely unaltered or unassembled. All original tags, stickers, barcodes, serial numbers, product labels, and protective seals must remain intact and attached in their original positions. Any accompanying components, parts, hardware, or branded manuals/inserts must be included in their original, pristine state.
-Packaging: Items must be properly packed in their original, undamaged retail packaging and outer box. Hygienic, personal, or factory-sealed goods must remain unopened.
-Inspection: Any items showing signs of use, wear, scratches, cosmetic damage, stains, odors (such as perfume, smoke, or chemicals), or pet hair will be rejected and sent back at the customer's expense.
Refunds & Shipping Fee Deductions
Once your return is received, inspected, and approved, a refund will be issued to your original method of payment.
-Free Shipping Deduction: If your original order qualified for Free Shipping (orders over $130 USD), the initial flat-rate shipping fee of $18 USD will be deducted from your final refund amount.
How to Start Your Return
Please contact us at contact@thedbe.shop to proceed with your return or exchange. Do not ship any items back before receiving official confirmation and the correct U.S return shipping instructions from our team.
