Shipping

Thank you for shopping with us. We process and ship orders efficiently to get your items to you as quickly as possible.

-Canada-

   Order Processing   

-Timeline: Orders are processed and shipped within 1 to 2 business days (excluding weekends and statutory Canadian holidays).

-Tracking: A shipping confirmation email with a clickable tracking link will be sent as soon as your package leaves our facility.

    Shipping Rates & Methods    

We offer flat-rate shipping across Canada based on your delivery address and cart contents. Your exact shipping fee is automatically calculated and displayed at checkout.

-Free Shipping: Valid on all orders over $100 CAD (before taxes) for the initial shipment only.

*Exception: Orders shipping to the northern territories — Yukon, Northwest Territories, and Nunavut (YT, NT, NU) — qualify for Free Shipping on orders over $250 CAD.

-Standard Shipping: Standard items (such as T-shirts) ship via Canada Post (Expedited Parcel). This service includes full tracking.

-Oversized Lettermail: Orders consisting only of flat, lightweight items (such as paper products, prints, or stickers) qualify for a significantly lower shipping rate at checkout.

*Note: This budget-friendly option does not include tracking or a guaranteed delivery date. If you prefer tracking for these items, you can upgrade to Standard Shipping at checkout, or contact us before making an order.

    Delivery Timelines    

-Standard Shipping: 2 to 7 business days once shipped, depending on your province.

-Oversized Lettermail: 4 to 12 business days once shipped.

-United States-

   Order Processing   

-Timeline: Orders are processed and shipped within 1 to 2 business days (excluding weekends and statutory Canadian holidays).

-Tracking: A shipping confirmation email with a clickable tracking link will be sent as soon as your package is dispatched. All U.S. orders are delivered locally by the United States Postal Service (USPS).

    Shipping Rates & Methods    

We offer a fully inclusive, hassle-free shipping service for our U.S. customers. Your final shipping fee is flat-rated at checkout with no hidden costs.

-Free Shipping: Valid on all orders over $130 USD for the initial shipment only.

-Standard Shipping: $18 USD fixed flat rate for all orders under $130 USD.

-Duties & customs included: Because our items are dispatched with all import duties prepaid (DDP), there will be no unexpected customs fees, tariffs, or tax collections upon delivery. The price you pay at checkout is final.

    Delivery Timelines    

-USPS Ground Advantage: Generally takes 3 to 6 business days once shipped, depending on your state. Full end-to-end tracking is included.

Return & Exchange

We process exchanges through a Return & Reorder system. To ensure you get the correct size or colour before it sells out, you must return your original item for a refund and place a new order on our website. Standard shipping rates will apply to the new order.

-Canada-

 Non-Returnable Items (FINAL SALE)       

All paper products, prints, stickers, and sale items are strictly FINAL SALE and cannot be returned or exchanged.

 Return Requirements       

To qualify for a refund or exchange, all returns must strictly meet the following criteria:

-Timeline: Return requests must be initiated via email within 14 days of the delivery date. Once approved, your return package must be dropped off at Canada Post within 7 days. The Canada Post postage date will be used to verify eligibility. Late shipments will not be accepted.

-Carrier: All returns must be shipped exclusively via Canada Post. If you use any other courier, we cannot guarantee receipt at our PO Box facility, and your return will be automatically rejected. We are not liable for any lost packages sent via non-approved carriers.

-Shipping Cost: Customers are responsible for all return shipping costs. Shipping must be prepaid; we do not accept Cash on Delivery (COD).

-Condition: Items must be unworn, unused, unwashed, and completely unaltered or unassembled. All original tags, stickers, barcodes, serial numbers, product labels, and protective seals must remain intact and attached in their original positions. Any accompanying components, parts, hardware, or branded manuals/inserts must be included in their original, pristine state.

-Packaging: Items must be properly packed in their original, undamaged retail packaging and outer box. Hygienic, personal, or factory-sealed goods must remain unopened.

-Inspection: Any items showing signs of use, wear, scratches, cosmetic damage, stains, odors (such as perfume, smoke, or chemicals), or pet hair will be rejected and sent back at the customer's expense.

 Refunds & Shipping Fee Deductions       

Once your return is received, inspected, and approved, a refund will be issued to your original method of payment.

-Free Shipping Deduction: If your original order qualified for Free Shipping (orders over $100 CAD / $250 CAD), the standard flat-rate shipping fee applicable to your delivery region will be deducted from your final refund amount.

 How to Start Your Return       

Please contact us at contact@thedbe.shop to proceed with your return or exchange. Do not ship any items back before receiving official confirmation and return instructions from our team.

-United States-

 Non-Returnable Items (FINAL SALE)       

All paper products, prints, stickers, and sale items are strictly FINAL SALE and cannot be returned or exchanged.

 Return Requirements       

To qualify for a refund, all returns must strictly meet the following criteria:

-Timeline: Return requests must be initiated via email within 14 days of the delivery date. Once approved, your return package must be dropped off at the post office within 7 days. The postage date (postmark) will be used to verify eligibility. Late shipments will not be accepted.

-Carrier & Address: All U.S. returns must be shipped via a trackable service (such as USPS) exclusively to our designated U.S. PO Box facility (provided upon return approval). Do not ship items back to our Canadian address. We are not liable for any lost, damaged, or customs-delayed packages sent to an unapproved facility.

-Shipping Cost: Customers are responsible for all return shipping costs. Shipping must be prepaid; we do not accept Cash on Delivery (COD).

-Condition: Items must be unworn, unused, unwashed, and completely unaltered or unassembled. All original tags, stickers, barcodes, serial numbers, product labels, and protective seals must remain intact and attached in their original positions. Any accompanying components, parts, hardware, or branded manuals/inserts must be included in their original, pristine state.

-Packaging: Items must be properly packed in their original, undamaged retail packaging and outer box. Hygienic, personal, or factory-sealed goods must remain unopened.

-Inspection: Any items showing signs of use, wear, scratches, cosmetic damage, stains, odors (such as perfume, smoke, or chemicals), or pet hair will be rejected and sent back at the customer's expense.

 Refunds & Shipping Fee Deductions       

Once your return is received, inspected, and approved, a refund will be issued to your original method of payment.

-Free Shipping Deduction: If your original order qualified for Free Shipping (orders over $130 USD), the initial flat-rate shipping fee of $18 USD will be deducted from your final refund amount.

 How to Start Your Return       

Please contact us at contact@thedbe.shop to proceed with your return or exchange. Do not ship any items back before receiving official confirmation and the correct U.S return shipping instructions from our team.